The top dogs of Instagram and what we can learn from them

By Allison Barwacz, Digital Media Content Producer

A picture is worth a thousand words. A picture of a dog is worth a thousand words—plus a thousand laughs, tears, smiles and shares. (Please tell me you don’t show all friends, co-workers, everyone within a 10-foot radius the pictures of your dog your mom sends you every week. Even if you said you didn’t, I wouldn’t believe you.)

In fact, you could guarantee that your dog could get more Instagram followers than you. That may already be the case.

“Americans’ deepening identification with their pets creates a big opportunity for brands,” writes Rebecca Armstrong, co-founder, principal and managing director of North, in a Forbes article. “Today’s pets travel and exercise with us, have their own social media accounts, require stimulating day care, eat organic food, doze on luxury fabrics and even quaff doggie beer. The opportunities for brand extensions seem almost limitless. Like Travelers, Subaru and Toyota, brands that recognize pet love can make stronger connections with their customers.”

Here’s a breakdown of some of the most popular dog Instagram accounts and what business-to-business and business-to-consumer companies can take away from their success.

jiff?

A photo posted by jiff (@jiffpom) on

1. Jiff the Pomeranian

Despite the fact that Jiff has 2.4 million Instagram followers, his strongest suit is his YouTube account. What’s most unique about Jiff’s social media strategy is that he’s done something that most other dog-stagrammers haven’t done: developed a mobile application. The app, Jiffmoji, provides users with a new keyboard that integrates GIFs and stickers created in the likeness of Jiff. As one customer review says, “It is worth the money.” ($1.99, in case you were wondering.)

What can we learn from Jiff’s strategy? Identify your target audience and home in on those users’ interests, whether it is multimedia, a creative picture or a phone application.

2. Marnie the Dog

At a whopping 1.9 million followers, Marnie is a 14-year-old Shih Tzu that was adopted from a shelter when she was 10. There’s more than one reason she’s gained so much traction in the Insta-world (besides the fact that you can’t help laughing when you scroll through all the pictures of her). First, she sends a positive message: Marnie encourages people to adopt senior dogs. Second, she has her own personality (even if it consists of misspellings and goofy slang) that makes her lovable and quirky (amirite?). Finally, Marnie used Instagram popularity to expand her Internet following—she has her own website and book.

The key part of Marnie’s strategy is she embraces her weaknesses, such as old age, and frames them as strengths. This gives her more relatable, humble and humane edge above other accounts that Instagram users can’t resist.

3. Tuna the Chiweenie

Tuna was rescued from a Farmer’s Market in Los Angeles when he was four months old. His exaggerated overbite, recessed jawline and wrinkly neck captured the hearts of more than 1.7 million followers since the account’s inception in 2011. What we can take away from his Instagram success? Linking relationships. Mentioning or endorsing other companies through social media (in exchange for them doing the same for your company) is an excellent way to grow your following and gain recognition from accounts that otherwise would never have found you. Shoutout to Loews Hotels for being dog friendly!

4. Doug the Pug

As his name suggests, Doug is a pug who commonly empathizes with the struggles of everyday life (such as being “hungover at brunch with the fam” or falling into “a deep hole of Netflix”). So what’s Doug’s strongest promotional tactic? He’s a social media powerhouse. He’s also frequently active on Facebook, Twitter and Snapchat. He even has a blue checkmark next to his name on Facebook—the one that verifies the names of celebrities. If there’s one thing we can learn from Doug, it’s to be consistently active across all social media channels.

5. Chloe the Mini Frenchie

Chloe is a 3-year-old mini frenchie owned by lawyer-turned-entrepreneur Loni Edwards. At 131,000 followers, Chloe shows her support for charity auctions benefiting the Humane Society of New York. I mean, why not support your fellow pooches looking for homes? What we can gather from her account is to send a positive message. A positive message paired with a dog in sunglasses is the perfect recipe for social media success.


Allison Barwacz joined North Coast Media in 2014. She completed her undergraduate degree at Ohio University where she received a Bachelor of Science in magazine journalism from the E.W. Scripps School of Journalism. She works across a number of digital platforms, which include creating eNewsletters, writing articles and posting across social media sites. She loves animals and regularly volunteers at her local animal shelter.

Photo: A co-worker who’s always showing us pictures of his dog.

NCM’s Joelle Harms named top young leader by ASBPE

 

CLEVELAND — North Coast Media (NCM) is proud to announce Senior Digital Media Content Producer Joelle Harms has been awarded a Young Leaders Scholarship from the American Society of Business Publications Editors’ (ASBPE) 2016 Azbee Awards of Excellence.

harms_jRThe Azbee Awards of Excellence program recognizes outstanding work in magazines, newsletters and digital media — websites, e-newsletters, digital magazines and blogs.

With the Young Leaders Scholarship, Harms will attend the ASBPE National Conference in July at The Poynter Institute in Tampa, Florida. The scholarship brings together five of the country’s top business editors under 30 to learn from each other and industry veterans.

“Joelle is a tough editor and a patient mentor who boosts the skills of everyone around her,” said NCM Digital Operations Manager Bethany Chambers. “She exhibits the kind of leadership-by-example that any team would be better for having — and we’re proud to be that team.”

Harms is responsible for developing the content voice and message for all aspects of NCM’s GPS World and Pest Management Professional brands.

In addition to writing and editing stories for web and e-news, shooting photos, producing videos and multimedia and managing social media accounts, she also edits content for digital media producers in the department and works closely with the technical team on development projects.

Under Harms’ direction, GPS World has seen a 13 percent increase in Facebook page likes, a 12 percent increase in Twitter followers, and striking growth on YouTube – a 122 percent increase in subscribers and a 147 percent increase in views over the course of a year. Harms authored the white paper “Social Media Best Practices for the B2B Industry” to share her experiences in social.

Harms regularly travels to national and international trade shows to report on new products and innovations, constantly posting engaging content. As a part of the trade show coverage, she records, edits and produces interviews with industry leaders, manufacturers and product innovators. Her videos from trade shows have appeared on other industry websites.

She has a B.S. in Journalism from Ohio University with a specialization in creative writing, and has been with NCM since November 2013.

How to become the ideal employee in your office

When you’re a newbie in the workplace, it’s important to make a name for yourself.

By Dana Shugrue, Digital Media Intern

Whether you’ve been an intern or a new office employee at some point in your life, I’m sure you know how crucial it is to break the “rookie” mold as soon as possible in your office environment. Although your label was likely the “new person” when you walked into your office building for the first time, you made sure it didn’t stick. Now, in today’s world, “newbies” are struggling to make good first impressions and often lack proficient social skills. If you’re a young person who has recently started a new job/internship and want to prove worth to your boss or simply share a lunch table with your fellow co-workers, use the tips below:

1. Hardly ever use your cell phone.

Trust me, I know how hard this can be. You’re dying to see what Joe Schmoe posted on Facebook, or how Kanye and Kim are getting along after having their second child. (Gag me.) Although your cellphone can be a useful tool, many people take advantage of smartphones nowadays, or use them way too often. I can almost guarantee that your boss does not “Keep up with the Kardashians,” so it’s probably best to use your cell phone only when absolutely necessary. 

2.  Be social.

Rather than eating in your cubicle during lunch hour, stroll over to the lunchroom and introduce yourself to the guy in the cubicle to your left who also happens to love the Cleveland Browns. You never know, by mentioning your shared an interest in a below-average football team, you may have found yourself a lifelong friend.

3. Maintain a good work ethic.

Whether you’re involved in a group project or completing an assignment, you should always pull your weight and complete every task to the best of your ability. I don’t know about you, but in my elementary school days, I completed numerous “group assignments” on my own. You never want to be the kid who doesn’t put forth any effort- unless you’re interested in unemployment.

4. Manage your time well.

Time management is a key factor in meeting deadlines and allowing yourself to have more “free time,” or time to do whatever you wish outside of the workplace. Luckily, many of us develop this skill in high school and college, but there are few people, I’m sure, who still procrastinate completing their assignments until the very last minute. Although binge-watching the latest season of “Grey’s Anatomy” as soon as it reaches Netflix may seem appealing, wouldn’t you rather watch Meredith’s endeavors if there wasn’t a huge assignment hanging over your head?

 

Although these tips may seem simple or “silly,” they will assist you in making a better first impression and increase your reliability. After all, if you want to keep this job for a reasonable amount of time, it’s best to start off on the right foot.


Dana Shugrue has a keen interest in journalism and hopes to pursue a career in professional writing once she graduates from John Carroll University.

 

Feature photo by Bethany Chambers

Measuring business success: 5 ideas beyond revenue

How do you determine if your company is succeeding if you take the top line out of the equation?

By Bethany Chambers, Digital Operations Manager

The bottom line spells a company’s success or failure, and to generate a profit at a healthy margin, you’ll need to have revenue streams that are robust and growing. Those are the facts. But what if you were asked to look beyond those figures to determine whether your team, division or company are on the right track? Where would you turn?

Let’s look to experts in the publishing industry — and Warren Buffett — for insight into what makes a company successful.

Other financial factors

A public company’s earnings or return on equity are fairly standard assessment tools. That won’t be an option for privately held companies, but book value calculated on comparables is.

In the publishing industry we also look at page yield, market share and growth rates as go-to statistics.

Eric Shanfelt, founder of eMedia Strategist, has 20 years of experience with business-to-business (B2B), consumer and book publishers and is a staunch advocate of focusing on top-line growth.

“You can’t separate success from revenue. Without revenue, you won’t have a company, employees, jobs or customers,” he says.

I would argue, though, that this hypothetical is a rare opportunity to look past the obvious financials to assess microdata and, more importantly, to get to know the people who determine if your company survives and thrives.

KPIs by department

Roberta Muller, senior vice president for product development & digital production for B2B publisher Northstar Travel Media, points out that quantifying digital and print success can be a difficult comparison, so she suggests looking to key performance indicators (KPIs) at a product level.

“Were our projects on time and on budget? There’s a lot beyond revenue,” she says.

That can be a big help in calculating return on investment in one emerging product group: social media. In social, KPIs abound, from the simplest followers or mentions to the more complicated sentiment and conversions.

Finally having a tool to measure any project that takes a lot of time and creativity is a success of its own.

Employee happiness

At North Coast Media, we talk a lot about people-powered publishing. A successful team is only as strong as its weakest link — and that means providing a supportive and engaging environment that has something for everyone, from new hires to industry veterans. Studies (like the Deloitte Millennial Survey 2016) have shown that job satisfaction and work/life balance are particularly important to Millennials — your company’s future leadership team.

Carl Landau calls himself the Grand Poobah of Niche Media, a Sacramento, Calif.-based events marketing company, and brings that playful, irreverent attitude to his team of six.

“If the staff is feeling good, we can conquer anything,” he says.

Considering you’re going to work 90,360 hours in your lifetime, you better have fun.

Loyal customers

One figure I look at each year is the number of advertisers who have utilized our digital services. Good customer service is an exhaustive, brute force project – one where your patience and perseverance pay off. If I have 400 happy digital advertisers, that creates a snowball effect that can make connections we didn’t previously have and introduce our products and services to new markets.

Brain Swell Media CEO Ryan R. Dohrn, Founder/CEO, who has trained more than 3,000 sales professionals in 15 different industries, says your company has been successful “if your advertisers do your sales job for you.”

On my longest days in the office, I keep this in mind.

Strong management

Last month Yahoo Finance hosted the first ever Internet livestream of the Berkshire Hathaway annual shareholders meeting, the first time the public could see Warren Buffett and Charlie Munger in their element.

I’ve been a Buffett fan since childhood when I learned he was the man behind Dairy Queen, or what I consider the real happiest place on earth, so I took notes. One quote (among many) that stood out was regarding the acquisition of aircraft components manufacturer Precision Castparts. It was the largest Berkshire purchase to date, and shareholders were looking for an explanation.

Mark Donegan is Precision Castparts’ greatest asset,” Buffett said.

In supporting Precision’s longtime CEO, Buffett showed solidarity in leadership and threw his support behind an employee who worked his way up the chain of command over 30 years.

If billionaire magnate Warren Buffett can praise his human assets, so can you.


Chambers has been with NCM since 2012 and leads a team of six in creating and maintaining the company’s digital properties, including websites, enewsletters, webinars, video, social media — and whatever comes next.

Photograph by Stuart Isett/Fortune Most Powerful Women (via Flickr)

8 ways to email like a professional

By Diane Sofranec, Managing Editor

The number of emails I send and receive throughout the workday never ceases to amaze me. It’s a lot. But for that, I am thankful. I would much rather communicate with colleagues via email than telephone.

Mailbox_email_535x518Why? I work in an office of cubicles and sit near a hallway that acts as a megaphone. When I’m on the phone, my coworker on the other side of the office can clearly hear my conversation — and I can hear his.

But keeping the peace is not the only reason I prefer emails. Emails serve as a record of a conversation. There’s no second-guessing what was communicated because it’s right there, in writing. That’s why it’s important to craft succinct messages that convey professionalism. Here’s how:

1. Get to the point.

Keep your message as brief as you possibly can. Stay on topic. Be clear. You are at work, where there’s no time for colleagues to read a 10-paragraph manifesto. Write a subject line that clearly states the purpose of your message.

2. Eliminate private information.

As you write your message, keep in mind that the recipient may forward it to others. Do not include information you would not want others to know. Even if you request confidentiality, you have no control over what the recipient will do with your email. Once you send your email, your message is no longer private. Use the telephone to discuss matters you prefer to keep private.

3. Think before you type.

Say what you mean. Read your message before you send it. Does it make sense? Does it accurately convey your thoughts? Would you be embarrassed if someone other than the recipient read it?

4. Send anytime.

What I love most about email is that it’s available 24/7, so I can send and receive messages after work hours. That doesn’t mean the recipient will read my message at midnight, but it does mean I can cross off a task from my to-do list or handle a pressing issue sooner rather than later. Haven’t we all had a workaholic boss who sent emails in the wee hours of the morning and on weekends?

5. Respond within 24-48 hours.

You shouldn’t have to check your work emails over the weekend. But you should respond to your messages first thing Monday morning. During the workday, set aside time to check your messages and don’t put off sending a response. It’s more efficient to read a message once, respond, and move on.

6. Remember, you’re on the job.

Your emails are a reflection on you and the company for which you work. Keep your messages professional. Do not write like you text, or use exclamation points and emoticons. Do not use profanity or racist comments. Do not write in all caps (“yelling” in an email is unprofessional anyway). Always say please and thank you.

7. Use a signature line.

Don’t assume the recipient of your message knows who you are (unless you correspond on a regular basis). Create a signature line in your email client and use it every time. Be sure to add your full name, current title, company name and phone number.

8. Address the message last.

Have you ever accidentally hit send before your message was ready? I have, and that’s why I write the message first, proofread it, and then add my attachments if I have any, the subject line and the recipient’s email address. Now recipients always receive the completed message I want them to have.


Diane Sofranec has more than 25 years of B2B media experience. She joined North Coast Media in 2013 as a digital content producer and is now managing editor of the company’s Pest Management Professional magazine.

Photo: ©istock.com/leszekglasner

North Coast Media brands Golfdom and Landscape Management net 27 industry awards

CLEVELAND – May 17, 2016 – North Coast Media (NCM) is pleased to announce two of its brands were recognized for outstanding editorial, graphic design and photography, winning 27 awards at the Turf & Ornamental Communicators Association (TOCA) awards ceremony in Omaha, Neb., on May 5.

Both Golfdom and Landscape Management (LM) won more total awards and more first place awards than their competitors.

Golfdom led golf market publications with 17 awards, including 10 first place awards and seven merit awards.

Landscape Management (LM) came home with 10 awards. Included in its accolades are two “best in show” Gardner Awards for new media and special projects, along with seven first place awards and one merit award.

“Once again, we are proud of our haul of TOCA awards,” said NCM President and CEO Kevin Stoltman. “Each year they help strengthen our longstanding leadership positions in the landscape and golf course maintenance industries.”

NCM staff members recognized for their work include VP of Graphic Design & Production Pete Seltzer, Editorial Director Marty Whitford, Editorial Director and LM Editor-in-Chief Marisa Palmieri, Golfdom Editor-in-Chief Seth Jones, Golfdom Associate Editor Grant Gannon, LM Associate Editor Dillon Stewart, LM Digital Media Content Producer Allison Barwacz, and LM Art Director Tracie Martinez.

TOCA annually recognizes members for excellence in writing, design, photography/AV, new media and special projects, and top winners in the marketing and publishing categories are named as Gardner Award winners.

The complete list of winnings for the two publications includes:

Golfdom:

Design – First
Two-plus page design, editorial – printed magazines
“Make yourself at home” | Pete Seltzer

Design – First
Cover page design – printed magazines
“A masterpiece of minimalism” | Pete Seltzer

Photography, Video, Multimedia – First
Best single photo – Use of stock art
“Search. Tap. Sold!” | Pete Seltzer

Photography, Video, Multimedia – First
Best single photo – Use of stock art
“Water, Water, Everywhere” | Pete Seltzer

Photography, Video, Multimedia – First
Best single photo – created by a TOCA member or freelancer commissioned by a TOCA member
“Ready for Play” | Seth Jones, Pete Seltzer

Writing – First
Environmental stewardship article – commercial publications
“Propane to the people” | Seth Jones

Writing – First
Product information article – commercial publications
“The stars of Texas” | Seth Jones, Ed Hiscock, Marty Whitford, Grant Gannon

Writing – First
Business management – commercial publications
“What are online tee times doing for your course?” | Grant Gannon

Writing – First
Series of columns by regular department columnist – commercial publications
“Assistant Living” | Matt Neff

Writing – First
Turf feature article – commercial publications
“To Core or Not to Core?” | Stacie Zinn Roberts

Design – Merit
Overall magazine design – printed magazines
“October 2015 Golfdom” | Pete Seltzer

Photography, Video, Multimedia – Merit
Best single photo – created by a TOCA member or freelancer commissioned by a TOCA member
“A masterpiece of minimalism” | Pete Seltzer

Photography, Video, Multimedia – Merit
Best print magazine cover
“Search. Tap. Sold!” | Pete Seltzer, Seth Jones, Grant Gannon

Special Projects – Merit
Writing for special projects
“The Golfdom Report” | Seth Jones, Grant Gannon, Pete Seltzer

Writing – Merit
General feature article – commercial publications
“Getting by with a little help from friends” | Seth Jones

Writing – Merit
Column – commercial publications
“You might be a turf guy if…” | Matt Neff

Writing – Merit
Ornamental feature article – commercial publications
“The buck stops here” | Hannah Schrum

Landscape Management:

New Media – Gardner Award
“LM Social Media Strategy” | Marisa Palmieri, Dillon Stewart, Allison Barwacz

Special Projects – Gardner Award
LM October 2015” | Marisa Palmieri, Dillon Stewart, Tracie Martinez

Design – First
Single page design, editorial – printed magazines
“January 2015 Backstory” | Tracie Martinez

New Media – First
Blogs
LM Blog” | LM Staff + Contributors

New Media – First
Innovative use of social media
LM Social Media Strategy” | Marisa Palmieri, Dillon Stewart, Allison Barwacz

Photography, Video, Multimedia – First
Portrait/Personality
“March Cover Photo/Bill Dysert” | LM Staff, Laura Watilo Blake

Photography, Video, Multimedia – First
Best print magazine cover
LM March 2015” | Laura Watilo Blake, LM Staff

Special Projects – First
Best single issue
LM October 2015” | Marisa Palmieri, Dillon Stewart, Tracie Martinez

Special Projects – First
Writing for special projects
LM150 2015” | Marisa Palmieri, LM Staff

Writing – Merit
Editorial/Opinion Piece – commercial publications
“Editor’s Note: To the point” | Marisa Palmieri


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